Budget Bride Blog: Moving, Marriage, Morning Sickness and Mortality

Budget Bride Blog: Moving, Marriage, Morning Sickness and Mortality

You ever have that dream? The one where you’re screaming and nobody can hear you? The one where you’re eloquent thoughts are in English – but the only words coming out of your mouth are in Bork? The one where *the* wedding checklist grabs the back end of a pencil and starts erasing itself?

I had my first offficial (public) Bridezilla Meltdown today. My Darling Fiance graciously completed the items on his honeydew list – and then went looking for a few more items to check off *the* list.

He called to confirm that the dinnerware was ordered – and was told that it wasn’t- only a quote was given. So he ordered, forked over some plastic, and then called to tell me that the price had been raised.

(blink, dumb stare) Um. OK. DF sounded like the extra 40 bucks ($.05 per item) wasn’t really that bad.

A few hours later, it occured to me that every book in the Budget Bride section of Barnes and Noble talks about “The Wedding Industry” like hippies talk about “The Man.” Author after author was bent on the idea that “TWI” doesn’t deal with repeat customers. Most people get married (or at least throw a big wedding) only once in their life. So, according to these authors, TWI can gouge brides and get away with it.

I heard all sorts of helpful tips like “ask for quotes for ‘parties,’ not for ‘weddings,’ because florists, bakers, photographers, and site coordinators are in the habbit of charging a Sucker Tax as soon as they hear the ‘w’ word.”

I began to wonder if maybe my DF let the ‘w’ word slip, and that perhaps the $.05 was a Sucker Tax. I distinctly remember spending 20 minutes on the phone with a pad and paper writing out all of the items that I was renting as I CONFIRMED them, scheduling a pick-up date, and double checking the final price.

I was annoyed enough to summon the gusto required to play hardball if I had to. The same lovely man who CONFIRMED my order for teapots, plates, glasses, and sliverware asssured me that he only gave me a quote back in April before the prices were raised and that since DF had just CONFIRMED the order yesterday – that yesterday’s prices were applicable.

      I informed him that I very well DID CONFIRM the order in April
      I informed him that I had to RECONFIRM in late April – because the staff at his company kept losing my file and had to create a new file every time I called
      I informed him that my fiance was merely investigating because the company had lost my file more than once and had failed to send us a contract or invoice
    I informed him that to date – the company website lists the old price that I was originally quoted

And then he began to argue with me.

He tried to tell me that I didn’t confirm anything, that it was only a quote, so he had to reissue my DF a new quote yesterday (yesterday, he told DF that he couldn’t honor the old price because the difference would come out of his pocket), that it didnt matter if the advertised price on the company website (today) was lower – that the price was what it was and if I didn’t like it I could go somewhere else.

You know what celery sounds like when you bend it in half? – Yeah.

Unfortunately – I could not go somewhere else, because this is the only party rental supply in the area that stocks teapots. I knew I was right, I had CONFIRMED the order, and this would not be the second (or the third) time that this company had lost my file. You know, the file that had MY CONFIRMATION IN IT.

There are 4 life events that are considered to be most stressful in a persons life. Thank the LORD i am not pregnant, or dying right now. If i was, i’d definately be wearing a nice white coat on my wedding day.

For ten minutes he argued with me, I accused him of baiting and switching, he put me on hold, he argued with me, he put me on hold, he argued with me, I threatened to call the Better Business Bureau, he put me on hold.

And then I got to talk to (we’ll call him Boris – since i don’t know anyone who I would offend by using the alias Boris) Boris. Boris asked me to explain what was going on.

Poor Boris.
I told him about the changed price. Boris told me that honoring the original price was up to the owner. The broken celery stalk in my head took control of my mouth. I told him about the plethera of repeated conversations and sitting on hold while his staff searched for missing files. Boris looked in the computer, and magically, my original CONFIRMED order appeared! All 1,112 pieces of china and silverware appeared with my name, address, and credit card information, pick up and drop off dates.

Boris immediately stated that he would honor the original price as quoted in the confirmed contract that was in the computer at his fingertips.

“‘He’ would? I thought the owner had to do that?”
“Yes, I am the owner. We just don’t like to tell people that over the phone.” Boris told me with a smile in his voice.

Hmmmmmmm. I wonder why?